Refund Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable:
  • Surplus Chem (referred to as either ‘the Company’, ‘We’, ‘Us’ or ‘Our’ in this agreement) refers to Company.
  • Website refers to this website.
  • Product refers to the products offered for sale on the website.
  • Orders mean a request by You to purchase products from Us.

Refund Policy

We realize that returns and exchanges are a part of purchasing process however Every sale from Surplus Chem is final and sold AS IS. We do not provide any warranty, refunds or cancellations on orders, once they are confirmed and shipped.

All orders will be processed in the most timely and efficient manner possible; however, Surplus Chem will not be held responsible for delays above and beyond its control.

Any refused shipments sent back to Surplus Chem does not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with Surplus Chem for refused shipments. Surplus Chem will charge the customer all freight charges associated with the shipment.

All orders placed with Surplus Chem by (phone, fax, mail, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on Surplus Chem price list and all conditions mentioned herein. All parts shall remain the property of Surplus Chem until paid in full.

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only – some product colors/pigmentation may differ from actual photos.